WELCOME!
Welcome to Mary Rutan Hospital. Our staff joins me in thanking you for choosing this Hospital and for placing your confidence in us for your healthcare needs. We are committed to meeting and hopefully exceeding your expectations. During your stay with us, you should be kept well-informed, have your needs attended to promptly and be made as comfortable as possible.
If you have any questions or concerns, please don't hesitate to ask your physician or your nurse. If at any time you feel that your needs are not being net to your satisfaction, please notify Mary Rutan Hospital's Patient Representative at ext. 4369.
Again, thank you for choosing Mary Rutan Hospital. We wish you well.
Sincerely,
Mandy C. Goble
President & CEO
Mary Rutan Hospital
Your Room
Your room assignment at Mary Rutan Hospital is based upon your admitting diagnosis and bed availability on the day of your admission. A private (single bed) or a semi-private (two bed) room may be made available based on your specific needs. We are not able to guarantee private rooms, as they are extremely limited. Medical insurance usually does not cover the full cost of a private room.
Your Hospital Bed
Hospital beds are electronically operated, your nurse or a staff member will show you how to work your bed properly. Your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you're resting, recovering from surgery or taking certain medications.
Calling Your Nurse
A button to call your nurse is located at your bedside. When you press the button, the nurses' station is alerted that you need assistance. A staff member will respond to your signal as soon as possible.
During the Night
Please stay in bed after you have been prepared for the night. Strange surroundings and sleeping medications may create a hazard if you get out of bed. For assistance during the night, use your call button.
Leaving the Unit
If you want to leave the unit, please check first at the nurses' station to make sure your doctor has given approval and to let the staff know where you can be reached. It is important to stay in your room until your doctor has made rounds and treatments have been completed.
Television
Color television sets are provided free of charge in each room. Please be considerate of other patients by playing television sets softly and by turning off your set at bedtime. Access to local cable stations is available. Close-captioned programming is available for the hearing impaired. Educational programming is available on channel 3, 24 hours a day.
Room Telephones
Local Calls
Telephones are provided in each room. Free local calls may be made at any time from the room by dialing 9, then the local number.
Long-Distance and Toll Calls
Touch 9, then 0 to get an operator. You will then be asked whether you wish to call collect or use a credit card.
Hospital Operator
Touch 0.
Hospital Number
(937)592-4015
Your family and friends can reach you by calling the hospital's operator and asking for you and your room number.
Public Telephones
For the convenience of visitors, public telephones are located:
- on the main floor, in the hallway adjacent to the lobby.
- near elevator B (lobby).
- 3rd floor, across from elevator A.
- at the emergency entrance.
- Family Birth Center lobby.
For the Hearing Impaired
We offer a telecommunication device (TDD) for use by our hearing-impaired patients during their stay at Mary Rutan Hospital. Please inform your nurse of your needs.
- Keeping your pain under control is important to your well-being. It will help you eat better, sleep better, move around more easily and visit with your family and friends.
- In order to help speed your recovery, we ask that you pay attention to your level of pain and use the painscale below to report your pain.
- It is important to keep your pain out of the moderate to severe range (4 and above) so do not wait until thepain is severe before you request relief.
- Staff will be asking, on a routine basis, about your pain.
- The nurses will give pain medication as soon as possible after your request.
- If your pain is not relieved by your medicine, or if you are having side effects, please tell your doctor or nurse so that something can be done to help you feel better.
- Pain medications, when given with supervision, are safe and effective. Strong pain medications are rarely addictive when given in this manner.
- It is understood that pain or discomfort may be intensified after operative procedures, certain activitylevels, and during the healing process.
- You may be given pain medication prior to walking or exercising with Physical or Occupational Therapy to make that activity more tolerable and perhaps help speed your recovery.
The Medical Staff
The physician who admits you is responsible for directing your care while you are in the hospital. Your physician, as the coordinator for your treatment program, should be consulted if you have questions about your illness.
The Nursing Staff
A team of professional registered nurses, licensed practical nurses and nurse assistants provides twentyfour hour nursing care. A nursing director is responsible for directing and coordinating nursing care on each unit. Please contact your nurse or the nursing director if you have questions or concerns.
Pastoral Services
Mary Rutan Hospital believes that total patient care demands attention to the spiritual, as well as the physical and emotional needs of each patient. A meditation room is provided for you and your family on the third floor across from Elevator B. If you live in the Logan County community, your pastor may visit you while you are in the hospital. If you do not have a pastor and would like to speak to one, dial ext. 4251 to leave a message, or ask your nurse to contact the Pastoral Care professionals.
Dietitians
The hospital maintains a staff of registered Dietitians to meet your dietary needs during your stay. If you have questions about your meals or have special needs, please have your nurse contact the Dietitians.
Care Managers
Care Managers are assigned to each patient care area and are trained to help patients and family members with financial, social and emotional problems that relate to illness or hospitalization. Members of the department work with patients and families to help deal with long-term illnesses and rehabilitation and are involved in discharge planning. If you have insurance questions or financial concerns, the staff from Care Coordination can assist you. Care Coordination staff works closely with community agencies, facilities and service organizations.
Housekeeping
A member of the Environmental Services staff cleans your room daily. If there is a housekeeping problem in your room, please dial ext. 4368, so that it can be taken care of as soon as possible.
Volunteers
Volunteers contribute many hours of service and financial assistance to the hospital. They supplement the services of the Hospital staff in many ways and can be identified by their nametags.
Other Personnel
During your stay many other healthcare professionals, including personnel from the Laboratory, Radiology, or Education Departments and physical or occupational therapists, may visit you. All Mary Rutan Hospital staff members wear photo I.D. badges. If you are unsure about an individual who is assisting you, please inquire with your primary care nurse immediately.
Wholesome, nourishing and well-balanced meals are an important part of your recovery. Mary Rutan Hospital makes every effort to provide nutritious meals that are prepared according to your doctor's orders.
You will be visited each morning by a member of our Food and Nutrition team who will take your order from our breakfast cart. Breakfast is served typically between 7:00 a.m. and 8:00 a.m.
Please take a moment to look over our patient Room Service guest menu. Room Service is open from 8:00 a.m. to 6:30 p.m. and may be accessed by dialing ext. 3663 on your telephone. A Food and Nutrition team member will receive your phone call and take your order.
If you are on a special diet prescribed by your doctor, you will be assisted when ordering from the Room Service menu by a member of the Food and Nutrition Team. If you have additional questions about your diet restrictions, please ask a memer of the Food and Nutrition Team for assistance. If they cannot answer your question, they will contact a member of the clinical nutrition team to assist you.
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If a family member or friend wants to eat in your room with you, that person may go to the cafeteria, buy a meal there and bring it back to your room. They may also order from the Room Service Menu at a cost of $5.00 per meal.
Logan Room Café
The Logan Room Café (cafeteria) at Mary Rutan Hospital is open all week from 7 a.m.
Vending Machines and snack Bar
The snack bar is located on the first floor, adjacent to the Emergency Department. A variety of soft drinks, coffee, candy bars and snacks can be purchased from the volunteers or vending machines. The snack bar area is open from 9:00 a.m. to 8:00 p.m., weekdays, and 1:00 p.m. to 4:00 p.m. on weekends. The vending machines are available 24-hours a day.
Outpatient Medical Nutrition Therapy Counseling
After discharge, you may meet with a registered dietitian as part of our outpatient Medical Nutrition Therapy program. We now are able to accept Medicare Part B for nutrition counseling for patients with diabetes and renal disease. A referral from your physician is required for outpatient nutrition counseling. Please feel free to call ext. 4030 if you have additional questions regarding this service.
Smoking
For the safety and health of our staff, patients and their families, smoking is not permitted anywhere in the facility.
Fire Drills
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. If you are in the hall during the alarm, hospital personnel will assist you.
Oxygen
Special regulations are in effect in areas where patients are receiving oxygen. Electronically operated equipment and aerosol products are not permitted in these areas. Absolutely no smoking is permitted where oxygen is in use or on standby.
Wheelchairs
Wheelchairs are available on all nursing units, but getting in and out of them without assistance may be hazardous. Please ask for help from a member of the hospital staff.
Valuable or Lost Items
We encourage you to leave valuables at home including jewelry, money, credit cards and checkbooks. If you happen to have valuables with you, check with your nurse so that they can be put in a safety lock-up during your stay. If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. Unclaimed articles are turned in to the Care Coordination department, where they are kept for 30 days. To inquire about lost articles, call Care Coordination at ext. 4286.
Visiting Hours
Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at Mary Rutan Hospital and, in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit. Visiting hours and regulations are available at the nurses' station and vary depending on the unit and condition of the patient. Please follow these guidelines. If you need additional information, please check with the nurse on the unit.
Visiting Regulations
Following are general guidelines for visitors:
- Visitors may not smoke in patient rooms or anywhere in the hospital.
- Visitors must dress appropriately and must wear shirts and shoes.
- No more than two visitors are allowed at the bedside at one time. Visitors in semi-private rooms should be considerate of both patients.
- People with colds, sore throats or any contagious diseases should not visit patients.
- Visitors should maintain a quiet environment and avoid unnecessary noise.
- Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
- Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
Condition Reports
Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to members of your immediate family whom you designate to receive it. If you have any questions about your diagnosis and treatment, please check with your physician or nurse.
Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the intensive care unit, please check with the unit regarding any gifts for patients.
Parking
Free parking is available for visitors across Madriver Street in the main parking lot (west side) or in the lots on Irving Street (north side). In addition, free valet parking is available at the front entrance.
Gift Shop
The Gift Shop, staffed by volunteers, is open Monday through Saturday from 9 a.m. until 8 p.m. On Sunday the Gift Shop is open from Noon to 8 p.m., except for a break between the hours of 4 p.m. and 6 p.m. The shop has gift items, jewelry, magazines, greeting cards, toiletries, flowers and plants available for purchase. The Gift Shop phone number is ext. 4269.
Meditation Room and Devotional
The Meditation Room is located on the third floor, across from the main elevator (elevator B). Visitors of all faiths are welcome to visit the meditation room. All patients and visitors are invited to share in a time of fellowship and worship on Sundays at 2 p.m. in the Transitional Care Unit. The Sunday afternoon devotional lasts about 30 minutes. Please contact Pastoral Care at ext. 4251 with any questions.
Mary Rutan Hospital offers a variety of special services to make your stay as pleasant and comfortable as possible. These special services include the following:
Mail
The Volunteers provide mail service directly to your room Monday through Saturday. If you have outgoing mail, please leave it with your nurse. Mary Rutan Hospital's address is:
Mary Rutan Hospital
(Include your room number)
205 Palmer Avenue
Bellefontaine, Ohio 43311-2298
Flowers
Volunteers may deliver flowers to your room. Please keep in mind that large plants and flowers are difficult to deliver and take home upon discharge.
Notary Public
The services of a notary are available for patients. Please inform your nurse if you are in need of these services and a Notary Public will be contacted.
For the Hearing Impaired
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a person who uses sign language help a hearing-impaired or deaf patient.
Interpreters
The hospital has access to interpreters for a limited number of foreign languages should a patient require it.
Transitional Care Unit
If you had an operation or illness that requires an extended recovery period, your physician may recommend that you be admitted to our Transitional Care Unit (TCU), on the second floor. To qualify for Transitional Care, a patient must have experienced at least a three day stay in the hospital and be in need of skilled care. Potential residents will be reviewed by TCU staff to determine if admission is appropriate.
Logan View Home Medical Equipment
If you need special medical equipment at home, Logan View Home Medical Equipment can assist you. They can be reached by calling ext. 4250 from your room phone or contact the staff from Care Coordination at ext. 4286.
Mary Rutan Hospital Physical Rehabilitation Center
Comprehensive outpatient physical rehabilitation services are available to adults and children with a variety of physical injuries that include head injury, spinal cord injury, stroke, pediatric disabilities, arthritis, chronic pain, amputation and other orthopedic sports and neurological injuries. A specialized team of rehabilitation professionals including physical therapists, occupational therapists, speech-language pathologists and audiologists can assist you with your recovery process.
All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges. If you have any questions about your bill, please call the Business Office at (937) 593-1405 or ext. 5637 from your hospital phone.
If You Have Health Insurance
We will need a copy of your health insurance identification card in order to process your registration. We also may need insurance forms, which are supplied by your employer or the insurance company. You will be asked to assign benefits from the insurance company directly to the hospital.
If You Are a Member of an HMO or PPO
Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your healthcare plan and their services may not be covered.
If You Are Covered by Medicare
We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments are also the responsibility of the patient.
If You Are Covered by Medicaid
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary.
If You Have No Insurance
A representative from the Business Office will discuss financial arrangements with you. Assistance is available to you in applying for Medicaid or other government assistance programs. If payment in full cannot be made at the time of service, Mary Rutan Hospital's Business Office has special account representatives available to discuss payment options with you.
Your Hospital Bill
The hospital submits bills to your insurance company and will do everything possible to expedite your claim. But you should remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. If Mary Rutan Hospital does not receive payment from your insurance company within 30 days, or your insurance company denies your claim, you will receive a statement with the balance due within 10 days. If you do not have insurance, you will receive a bill within 30 days of your discharge date. If you have certain tests or treatments in the hospital, you may receive additional statements from the following physician specialty groups affiliated with our hospital. These charges are not part of your hospital bill. If you have any questions regarding your account with these groups, please contact them directly. (See reverse)
Anesthesiology
Mid-Ohio Anesthesiology
PO Box 341
1046 South Main Street
Bellefontaine, Ohio 43311
(937)592-9545
Dr. John V. Colombo
Dr. John J. Rutledge
Dr. Aaron N. Didich
PO Box 341
1046 S. Main St.
Bellefontaine, OH 43311
(937) 592-0545
Cardiology
OSU
3900 Stoneridge Lane
Dublin, Ohio 43017
(614)798-7905
Dr1. Evan W. Dixon
Dr. Rodney C. Graber
Dr. William A. Houser
Pathology
The Pathology Center, Inc.
P.O. Box 477
Bellefontaine, Ohio 43311
1 (800) 759-4880
Dr. Robert H. Davis
Pediatric Cardiology
Children's Hospital
Section of Cardiology
700 Children's Drive
Columbus, Ohio 43205
(614)722-6682
Dr. Hugh D. Allen
Dr. Curt J. Daniels
Dr. Douglas W. Teske
When your doctor decides you are ready to leave the hospital, a discharge order will be written. You may want to make arrangements with a family member or friend to help you when it's time to go home.
Some important things to remember concerning: Checkout
We ask that you make arrangements to leave promptly once discharged by your doctor. If you need assistance, please notify your nurse or care manager.
Discharge Instructions
Your doctor and your nurse will give you instructions about post-hospital care. If you have questions about your diet, activities or other matters, please be sure to ask. Medications If your doctor gives you a prescription, it should be filled immediately at the pharmacy of your choice.
Staff Escort
When you are ready to leave, a member of the hospital staff will escort you to the front entrance and help you into the car.
The Mary Rutan Foundation
The Mary Rutan Foundation was established in 1984, as a direct support organization for Mary Rutan Hospital. The Foundation's goal is to seek gifts that will enhance and support services for Mary Rutan Hospital as well as provide scholarships for individuals pursuing a degree in the medical field. When you give through the Foundation, you join many others who know how good it feels to contribute to the health of our community. For more information about Foundation giving, please call ext. 4547.
Patient Rights and Responsibilities
As a natural outgrowth of our organizational values and mission, the board of directors, the medical staff and the employees of Mary Rutan Hospital affirm and recognize the following rights and responsibilities of patients:
Patient Rights
- The patient has the right to respectful care that is provided in consideration of
psychosocial, spiritual and cultural variables. - The patient has the right to obtain from his/her physician and their direct caregivers complete, current information concerning his/her diagnosis, treatment and prognosis in terms the patient can be reasonably expected to understand.
- The patient has the right to collaborate with his/her physician, to make decisions concerning his/her healthcare including the right to prepare Advance Directives and appoint a surrogate.
- The patient has the right to appropriate assessment and management of pain.
- The patient has the right to every consideration of his/her personal privacy. The patient also has the right to expect that all communications and records shall be treated as confidential.
- The patient has the right to know his/her responsibilities and rights, and what policies and practices apply to his/her care and treatment as a patient. The patient also has the right to present grievances or recommend changes in policies and services - free from restraint, discrimination or reprisal.
- The patient has the right to expect that within its capacity and mission philosophy, the hospital will make a reasonable response to the request of a patient for hospital services or withholding/withdrawal of services. The patient has the right to be transferred to an accepting facility if the hospital cannot honor the patient's request.
- The patient has the right not to be transferred to another facility or organization unless he/she has received a complete explanation of the need for transfer and assistance in discharge planning. The hospital will not transfer patients based on financial means alone.
- The patient has the right to know the names and professional status of the persons directly involved in his/her care.
- The patient has the right to be advised if the hospital or physician proposes to engage in research, experiments or educational projects relating to the patient's care. The patient will be given a description of the expected benefits, potential discomforts and risks, a description of alternative services, and a complete description of the plan of treatment. The patient has the right to refuse to participate in any such activity without any compromise in accessibility to services.
- The patient has the right to examine and receive an explanation of his/her bill regardless of the source of payment and to receive, upon request, information relating to financial assistance through the hospital. Upon request, the patient shall receive a copy of his/her hospital bill.
- The patient has the impartial right to receive services regardless of race, religion, color, national origin, sex, age, handicap, marital status or source of payment.
- The patient or surrogate has the right to inspect or receive, for a reasonable fee, a copy of his/her medical record without prior authorization from the patient.
- The patient has the right to address any conflicts in decision-making concerning care of the patient with the unit nursing director, shift director or physician. All complaints will be addressed and a response will be given to the patient or surrogate initiating the complaint. Ethical dilemmas relating to medical care that cannot be resolved can be taken to the Bioethics Committee for clarification and guidance.
- The patient has the right to expect reasonable safety insofar as the hospital practices and environment are concerned.
- The patient has the right of access to people outside the hospital by means of visitors and verbal/written communications as specified through hospital visitation guidelines.
- The patient, at his/her own request and expense, has the right to consult with a specialist.
- The patient and, when appropriate, his/her family has the right to be informed about the outcomes of care, including unanticipated outcomes.
- The dying patient has the right to care provided with comfort and dignity and acknowledgment of psychosocial and spiritual concerns.
Patient Responsibilities
- Provide accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to the patient's health and to report any unexpected changes in condition to the responsible practitioner.
- Cooperate with all hospital personnel and ask questions if directions and procedures are not understood.
- Be considerate of other patients and hospital personnel, refrain from smoking, minimize the amount of noise, the number of visitors and other distractions.
- Provide information necessary for insurance processing; however, the patient has the ultimate responsibility in paying all hospital bills.
- Be respectful of the property of other persons and the property of Mary Rutan Hospital.
- Help the physicians, nurses and allied medical personnel in their efforts to return the patient to good health by following their treatment plans and medical orders, and expressing any concerns about his/her ability to follow the plan and understand the consequences. The patient and family must also work with the staff in making any adaptations.
- Inform and present the physician any Advance Directives that exist, such as Living Wills or Healthcare Durable Powers of Attorney; and/or his/her wishes concerning any medical treatment that may be indicated. The patient is responsible for the consequences if he/she refuses treatment or does not follow the practitioner's instructions.
- Be responsible for following Hospital rules and regulations affecting patient care and conduct.
Following is a list of phone numbers that may be useful during your stay at Mary Rutan Hospital. You only need to dial the four-digit extension from any telephone within the hospital to reach the department. If calling from outside the Hospital, please dial 592-4015, then the following extensions.
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Services Available at Mary Rutan Hospital
Mary Rutan Hospital is committed to the quality of your life and offers a wide variety of services and facilities to the residents of our region. The following is a list of current, new and expanded services now being offered by Mary Rutan Hospital, Ewing H. Crawfis Imaging Center, Mary Rutan Physical Rehabilitation Center, Logan View Center and The High Point Regional Cancer Center:
24-hour Emergency Department
Cardiac Rehabilitation
Cardiovascular Services
Cancer Center
Care Coordination
Community Education
Comprehensive Surgical Services
Corporate Health Services
Family Birth Center
Fast Track Services
Heart and Vascular Cath Lab
High-Field Open MRI
Intensive Coronary Care
Laboratory
Mammography
Nutritional Counseling
Occupational Therapy
Oncology Clinic
Outpatient Specialists
Pastoral Care
Pediatric Services
Physical Therapy
Radiology/Imaging Center
Respiratory Care
Sleep Disorders Center
Speech and Hearing
Transitional Care Unit